Kajang Plaza Medical Centre (KPMC), a private healthcare provider in Malaysia, is intensifying its digital transformation journey through significant investments in advanced medical technologies. This strategic initiative is aimed at positioning the facility as a digitally driven, patient-centric hospital.
Chief Executive Officer Datuk Saroni Judi highlighted that the hospital has channelled resources into technologies such as Hospital Information Systems (HIS), digital kiosk infrastructure, and mobile applications. These enhancements have notably improved patient experience while reducing dependency on manual labour.
“This investment can be broadly categorised into two areas – firstly, medical technologies directly related to disease treatment, such as advanced diagnostic and therapeutic equipment. Secondly, technologies that support patient engagement and service efficiency, such as self-registration systems, appointment booking tools, and queue management solutions,” said Datuk Saroni during an interview on Bernama TV’s Bual Bisnes programme, broadcast on Saturday.
One such innovation includes an integrated mobile application allowing patients to book consultations directly with physicians, seamlessly connected to the hospital’s HIS. Additionally, patients may now utilise the “QueueMed Healthtech” (Qmed) digital kiosk system to check in with their MyKad, enabling structured and timely access to services.
“The system expedites the care process while enhancing patient comfort,” he added.
KPMC’s digital roadmap aligns with its ambition to evolve into a “boutique” hospital – a contemporary model focused on delivering holistic care and elevated comfort to both patients and their families.
Commenting on global advancements in healthcare automation, Datuk Saroni shared insights from a recent visit to China, where he observed cutting-edge robotics integrated with facility automation. “The use of robots for logistics – including automated delivery of meals and medication, as well as seamless integration with infrastructure such as elevators and room access – demonstrates an impressive level of sophistication,” he said.
He noted that such technology even enables doctors to perform surgeries remotely, supported by medical assistants, showcasing the transformative potential of digital healthcare.
While embracing automation and innovation, Datuk Saroni reaffirmed that KPMC remains committed to empathy, community engagement, and personalised care – principles that continue to underpin its transformation into a visionary, future-oriented healthcare institution.
-Bernama
