KUALA LUMPUR : AirAsia X Bhd (AAX) will suspend its Kuala Lumpur–Nairobi service effective 1 September 2025, as part of an ongoing network optimisation exercise driven by lower-than-anticipated travel demand.
The long-haul budget carrier confirmed that all affected passengers have been notified in advance and provided with a range of Service Recovery Options (SROs) to facilitate alternative travel plans.
“These options include a full refund, conversion to a credit account, or a complimentary one-time flight change for travel on or before 31 August 2025,” AAX said in a statement issued via the AirAsia MOVE platform on Saturday.
The airline emphasised that it continuously evaluates its route network and adjusts operations based on market trends and demand to maintain commercial sustainability and provide optimal value to its customers.
AirAsia X launched its inaugural direct flight from Kuala Lumpur to Nairobi on 15 November 2024, establishing the first and only non-stop air connection between Malaysia and the African continent. The route currently operates four times a week.
–The Edge Malaysia
