In response to the recent floods, banks in Malaysia are providing a wide range of relief measures to assist affected customers. These measures include the deferment of loan or financing instalments, giving temporary financial relief to individuals and businesses struggling with the impact of flooding. Additionally, banks are offering special financing facilities to help customers repair and restore their homes, businesses, and other properties damaged by the floods.
In a joint statement issued today, the Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions of Malaysia (AIBIM) emphasised that the banking industry is committed to supporting customers through these challenging times. The organisations highlighted that banks are taking proactive steps to reduce the financial burden on affected individuals and businesses while ensuring uninterrupted access to essential banking services.
Other relief initiatives include the waiver of fees for replacing damaged bank documents, cards, and cheques, as well as providing financial assistance and adaptation facilities specifically tailored for micro, small, and medium enterprises (MSMEs) affected by flood damage. Banks are also facilitating the exchange of damaged banknotes, ensuring customers can access funds safely and securely. 
The associations urged customers to contact their banks through official and reliable channels, including bank branches, websites, online banking platforms, and official social media accounts, for information on available assistance programs. They cautioned customers to remain vigilant against potential scams and to avoid engaging with unauthorised parties claiming to represent financial institutions.
To ensure transparency and accessibility, ABM and AIBIM noted that customers can refer to the list of member banks on their official websites for updated information regarding flood relief measures. They also confirmed that member banks will continue taking all necessary steps to maintain access to essential banking services in affected areas.
The statement further indicated that banks will provide ongoing updates on relief efforts and service availability through official communication channels, reaffirming the commitment of Malaysia’s banking sector to support communities and businesses in navigating the aftermath of the floods.
This coordinated effort reflects the banking industry’s role in not only providing financial services but also in strengthening resilience and recovery for individuals, families, and businesses impacted by natural disasters.
