Experts

Experts

Driving National Growth: HR’s Role in Overcoming Economic Challenges

As Malaysia grapples with challenges such as the shortage of local talent and economic uncertainties, the role of HR practitioners becomes increasingly critical. These challenges are compounded by the rapid pace of technological change, which demands a workforce equipped with advanced skills. In response, Malaysia’s New Industrial Master Plan 2030 (NIMP 2030) and the National Semiconductor Strategy (NSS) outline ambitious goals to transform the nation into a regional technology hub. By identifying and nurturing technology and engineering talents, HR can align workforce development with these national initiatives. This strategic focus supports the country’s economic plans and ensures a robust, future-ready workforce capable of driving national growth. Aligning HR Strategies with National Initiatives HR practitioners must first understand the strategic goals of NIMP 2030 and NSS. The NIMP 2030 aims to enhance Malaysia’s industrial capabilities, focusing on advanced technologies and sustainable practices. Meanwhile, the NSS seeks to position Malaysia as a global leader in the semiconductor industry. HR’s role involves developing a workforce capable of meeting these technological demands, thereby aligning talent strategies with national goals. To achieve this alignment, HR departments should engage in continuous dialogue with government bodies, industry leaders, and educational institutions. This collaboration ensures that the skills being developed are relevant to the current and future needs of the industry. HR practitioners should also stay abreast of policy changes and industry trends to anticipate and respond to shifts in the labour market effectively. Addressing Challenges with Technologies Despite the strategic alignment, HR practitioners must address several challenges to develop a technology-driven workforce. One major challenge is the shortage of local talent with advanced technological skills. To overcome this, HR can implement targeted recruitment strategies that attract foreign talent while simultaneously investing in the development of local talent through educational programs and reskilling initiatives. While advanced HR analytics can do wonders, a phased approach to introducing new technologies can reduce the feeling of being overwhelmed and build confidence gradually. Implementing HR technologies such as Applicant Tracking Systems (ATS) and Learning Management Systems (LMS) can help predict talent needs, identify skill gaps, and measure the effectiveness of training programmes, further improving efficiency in talent acquisition and development. Additionally, HR can leverage data analytics to gain insights into employee performance and engagement. These insights enable HR to design targeted interventions that enhance productivity and retention. By adopting a data-driven approach, HR can make informed decisions that align with the strategic objectives of NIMP 2030 and NSS. Fostering a Culture of Innovation Extravagant spending on technology would bear no fruit without an improved learning culture. One of the most significant developments in workplace learning today is the rise of affordable new learning resources. These include short instructional videos on platforms like YouTube and TikTok, as well as free massive open online courses (MOOCs) from universities and companies specializing in distance learning. Creating a culture of innovation within the organization is essential for sustaining technological growth. HR can foster this culture by promoting a collaborative environment where employees are encouraged to share ideas and experiment with new approaches. This involves establishing platforms for knowledge sharing and providing resources for innovation projects. The Crucial Role of HR in Driving National Growth As Malaysia progresses towards the goals outlined in NIMP 2030 and NSS, each party has a role to play in ensuring economic growth. Government bodies, industry leaders, educational institutions, and HR practitioners all contribute to this national endeavor. While the efforts of government and industry are often highlighted, the role of HR practitioners is pivotal yet frequently overlooked. By aligning HR strategies with national initiatives, identifying and nurturing talent, leveraging technology, fostering a culture of innovation, and addressing challenges, HR can significantly contribute to the country’s economic growth. HR must strive to create an environment where diverse talents can thrive. Through these efforts, it is possible to ensure that Malaysia is equipped with a robust, future-ready workforce capable of driving national growth and achieving global competitiveness. By recognizing and reinforcing the crucial role of HR, we can ensure a more coordinated and comprehensive approach to achieving the nation’s economic goals.

Chong Chern Peng, Vice President of Huawei Digital Power Business
Experts

Modern Energy Systems: Malaysia’s Road to Clean Energy

Transitioning to modern energy systems presents a daunting challenge, as virtually every facet of our daily lives hinges on energy. This journey is bound to be intricate and complex for every country. Thankfully, there is a resounding global consensus by governments worldwide – including Malaysia – that traditional energy systems are inherently vulnerable, disadvantageously centralised, and financially burdensome.   The transitional challenge that stakeholders and decision-makers have been grappling with is threefold: striking a balance between environmental sustainability, ensuring energy security, and delivering energy affordability.   Successfully navigating this “energy trilemma” demands interdisciplinary expertise, effective policy implementation, and unwavering stakeholder commitment if Malaysia is to become carbon neutral by 2050.   Accelerating Malaysia’s transition towards carbon neutrality and energy sustainability with the power of technology and innovation makes economic sense, and puts us on a path towards a better, greener future for generations to come.   As a technology leader, Huawei is steadfast in its determination to stand by the country’s aspirations in driving this transformative endeavour.   Renewable energy makes economic sense   The economic rationale for renewable energy is compelling. Jobs in the sector are on the rise. The surge in demand for talent in the renewable energy sector mirrors the urgency to transition to cleaner sources amid the alarming effects of climate change.   According to a report by the International Renewable Energy Agency (IRENA), jobs in the renewable energy sector soared to 12.7 million globally in 2023, reflecting the sector’s rapid expansion and potential for sustainable employment.   The once-perceived barrier of high entry costs to adopt renewable energy technologies is steadily diminishing, heralding a significant shift in accessibility. Put simply, prices are plummeting.   On the other hand, finite fossil fuel source extraction has become more challenging and costs are steadily rising. In contrast, renewable energy, such as solar and wind power, are readily and abundantly available natural resources and more importantly, they are essentially free.   Solar panel prices are at an all-time low and solar photovoltaic (PV) systems are becoming increasingly cost-effective due to ongoing technological enhancements and intensified market competition.   The figures that are clocking in on Malaysia’s carbon footprint reads at approximately 272.9 million tonnes of CO2 emissions in 2022. By 2023, Huawei facilitated the reduction of 1.81 million tonnes of carbon dioxide emissions per year. This was made possible by the entry of 2.6 gigawatts (GW) of solar inverters into the Malaysian market, generating approximately 3.9 billion kilowatt-hours of electricity annually.   Huawei’s Digital Power Business contributed to 84.5 billion kWh of green power generation in the Asia Pacific region, reducing carbon emissions equivalent to the planting of 50 million trees.   Technology: The Key to Navigating the Trilemma   New technologies are the key to meaningfully navigating the “energy trilemma”, both to lower the carbon footprint of outmoded energy systems and to develop modern, sustainable alternatives.   The advent of Artificial Intelligence (AI), cloud computing, blockchain, and the Internet of Things (IoT) empowers us to decarbonise our energy systems by enhancing connectivity, intelligence, efficiency, reliability, and sustainability.   Huawei Digital Power’s strategic approach to facilitate society’s transition from high-carbon to low-carbon is anchored in the integration of cutting-edge digital technology (Bit), electronic power technology (Watt), thermal management technology (Heat), and energy storage systems (ESS) management technology (Battery).   Termed collectively as the “4T” technologies (WatT, HeaT, BatTery, and BiT) the aim is to drive Malaysia towards the “4D” trajectory: Decarbonisation, Digitalisation, Decentralisation, and Democratisation, thus shaping a more sustainable and inclusive energy landscape for the nation.   Huawei aims to drive watts with bits towards building a fully connected smart grid and bridging the energy divide to power the digital world.   Collaborations in decarbonisation   In pursuit of the “4D” trajectory, collaborations are fundamental. Guided by our strategic framework, Huawei has initiated numerous collaborations with local stakeholders and government agencies on renewable energy projects. We are partnering with AmBank on financing and merchant business solutions to support and facilitate the introduction of Solar Energy, Green Data Centres, Electric Vehicle (EV) Charging, and Energy Storage solutions to businesses. With Pantas, the leading climate-tech firm in Southeast Asia, we are collaborating on enterprise decarbonisation applications for businesses. Our focus in this partnership, as technology providers, will be on Smart PV+ESS and FusionCharge solutions while Pantas undertakes the role of strategic partner in business development.   We have also joined forces with Senheng and Apulsar to promote electric vehicle (EV) adoption in Malaysia, utilising Huawei’s advanced EV chargers.   Additionally, our commitment to human capital development ensures a skilled workforce adept in renewable energy technologies. Our Huawei ICT Academy bridges the gap between education and industry needs while collaborative training programmes like the one with the Centre for Technology Excellence Sarawak (“CENTEXS”) on developing green talent as well as the Digital Leadership Excellence Programme with the Malaysian Communications and Multimedia Commission (MCMC) to nurture talent leadership.   These initiatives are but some of the many projects Huawei is involved in. Every initiative represents a positive stride that strengthens energy security and nurtures a sustainable ecosystem for the nation.   Holistic approach to carbon neutrality goals Our holistic approach, combining advanced technology, industry partnerships, and education, has the potential to drive meaningful change and accelerate progress towards Malaysia’s 2050 carbon neutrality goal. By embracing smart PV solutions, grid technologies, and energy storage systems, we can boost renewable energy production while ensuring fair access for all. By facilitating financing and investments into sustainable energy projects, we can make green technologies affordable for all segments of society. Just last month (April), the Government of Malaysia announced that it will establish an Energy Exchange Malaysia (“ENEGEM“) to facilitate cross-border sales of green electricity to neighbouring countries, namely Singapore and Thailand. This will promote growth in the industry and lead to the adoption of the latest green energy technologies to propel Malaysia into a regional hub for the development of RE experts and capabilities. In terms of talent cultivation, our training programmes and knowledge-sharing

Experts

Circular Economy: A Roadmap for Sustainable Material Use

In our relentless march of progress, we have adhered to a model of “take, make, dispose.” This linear path has led us to an unsustainable reality where the demand for virgin resources has spiralled out of control and waste piles up around us. But what if there was another way? Enter the circular economy—a vision of a world where resources are cherished, cycled, and used to their fullest potential.   At its heart, the circular economy revolutionises how we think about growth. It is not just about profits and productivity but about creating a system that benefits everyone—businesses, society, and the environment. This model challenges us to eliminate waste and pollution, keep products and materials in use for as long as possible, and regenerate our natural systems. By shifting away from a linear model, we can reduce the extraction of virgin resources, minimise waste generation, and create a more resilient ecosystem of materials. According to the Ellen MacArthur Foundation, adopting a circular economy could cut greenhouse gas emissions by 22-44% by 2050, significantly mitigating climate change impacts. The World Economic Forum estimates that transitioning to a circular economy could generate $4.5 trillion in economic benefits by 2030, highlighting its immense potential for sustainable growth.   Principles and Benefits of the Circular Economy   This transformative approach to material use has profound implications. No longer do we rip resources from the earth only to discard them after a single use. Instead, we prioritise sustainable sourcing, opting for materials with minimal environmental impact. Products are designed for longevity, easy disassembly, and are crafted from recycled or renewable materials. When these products reach the end of their initial life, efficient systems are in place to collect, sort, and recycle them, giving materials new life through processes such as remanufacturing.   Embracing the circular economy catalyses both environmental and socio-economic transformation, leading to fewer greenhouse gas emissions, less pollution, and a lighter touch on our natural resources. This shift creates new economic opportunities such as recycling plants, repair workshops, and remanufacturing facilities. Moreover, resource security becomes a reality as reliance on finite sources diminishes in favour of a stable supply of recycled and renewable materials, fostering a resilient economy prepared for future challenges.   Collaborative Efforts in Driving Circular Economy   Adopting the circular economy model necessitates a paradigm shift where sustainability becomes the cornerstone of innovation and development. Future designers, engineers, and innovators must embed sustainability into every facet of their work. This includes considering the entire lifecycle of products—from design to end-of-life disposal—ensuring materials are chosen not just for performance but also for their environmental impact and recyclability.   Higher Education Institutions (HEIs) play a pivotal role in this transformation to ensure that the circular economy becomes a tangible reality rather than just an ideal. HEIs should incorporate sustainability modules into their curricula with interdisciplinary programmes that integrate principles of the circular economy with engineering, design, business, and environmental science, and foster a culture of environmental responsibility and innovation.   For example, students should engage in hands-on professional practice projects that challenge them to create solutions for real-world sustainability issues with exposure to cutting-edge technologies and methodologies, promoting critical thinking and problem-solving skills tailored to the circular economy. We can cultivate a generation of professionals who are both aware of the importance of sustainable practices and equipped with the skills and knowledge to implement them effectively.   Governments are recognising the need for a circular economy shift. In Malaysia, the National Circular Economy Council (NCEC) has agreed to legislative changes for nationwide solid waste management. This legislative push aims to create a comprehensive act covering the product lifecycle from production to post-consumer use   Once hailed as a miracle material, plastic of the linear economy has become one of humanity’s biggest blunders. With 91% of plastic waste never recycled, further polluting our oceans and landfills, this stark reality underscores the need for a shift towards bio-based materials.   Innovative concepts such as biomimicry and cradle-to-cradle (C2C) design are crucial in this transition. Biomimicry draws inspiration from natural systems and organisms to create efficient and resilient sustainable processes and products for human use. Meanwhile, cradle-to-cradle design considers the entire lifecycle of a product, ensuring it can be fully reclaimed or reused at the end of its life, unlike the traditional cradle-to-grave approach.   Public Awareness and Responsibility   Transitioning to a circular economy is not a walk in the park, it is a paradigm shift that demands a radical transformation in how we perceive and interact with resources. From the drawing board to the shopping cart, every stage must be reimagined with sustainability at its core. Businesses must embrace sustainable sourcing, opting for materials with minimal environmental impact from responsibly managed sources, while governments must incentivise and support these practices through legislation and infrastructure development. Offices can implement recycling programmes, reduce paper usage, and opt for sustainable office supplies. Even small hawker stalls can contribute by using biodegradable packaging and minimising food waste.   The success of this transformation requires igniting a spark of awareness and responsibility within the public consciousness. The public must be awakened to the reality that our current linear model is a ticking time bomb, depleting finite resources and choking our planet with waste. By understanding the urgency of the situation and embracing circular economy practices, we can create a ripple effect of positive change that extends far beyond our actions.   Dr Praveena Nair Sivasankaran who focuses on green and sustainable materials, emphasising eco-friendly solutions in engineering is a Senior Lecturer at the School of Engineering, Faculty of Innovation & Technology, Taylor’s University.

Experts

Driving Progress with Next-Gen Warehousing Solutions in Malaysia

China’s Influence on Malaysia’s Online Consumer Goods Market China’s rapid advancement in the online consumer goods segment is setting a trend that Malaysia is likely to follow. Notably, China achieved a record of handling 639 million parcels during the ‘Double 11’ sales in late 2023. With the increasing popularity and convenience of online shopping, Malaysian consumers are expected to adopt similar shopping habits as seen in China. This shift in consumer behavior and market dynamics requires Malaysian businesses to adapt their strategies to meet evolving demands for convenience and efficiency. Warehousing Capabilities: A Key Factor One crucial aspect to consider in this transition is Malaysia’s warehousing capabilities. The e-commerce logistics market in Southeast Asia is projected to grow by USD 85.12 billion between 2023 and 2028. The Greater Kuala Lumpur Property Market Monitor 2Q2023 revealed strong and sustained demand for warehouse space. To manage this expansion, businesses need to implement effective and efficient warehousing systems. Store N Go’s warehouse management systems (WMS) database processed more than 4 million parcels in 2023—a significant achievement, though still far behind China’s scale. Here, we’ll explore how warehousing solution providers can help Malaysian businesses advance in the retail landscape. Seamless Technological Integration Manual sorting processes are prone to human errors, causing inefficiencies and mistakes in order fulfillment. By automating these processes, companies can improve accuracy, speed, and overall efficiency. Cutting-edge WMS now integrates technologies like RFID and barcode scanning for precise inventory tracking and real-time stock visibility, streamlining logistics operations immensely. Additionally, WMS should integrate seamlessly with retailers’ existing technology stacks, including e-commerce platforms, ERP systems, and logistics software. This ensures data synchronization and automation, enhancing operational efficiency and reducing costs. An Extra Eye, A Helping Hand Collaborating with a warehousing fulfillment solution provider ensures the safety and security of stored goods. Tools like 24/7 surveillance and controlled access give retailers peace of mind. Moreover, dedicated customer support and account management services help retailers maximize the benefits of their warehousing solutions. Flexible Solutions for Growth Warehousing solution providers offer flexibility in cost and scale. Retailers can use and pay only for the space they need, allowing them to expand their back-end processes as operations grow. This model lowers barriers for smaller players in the retail space, giving them access to resources without hefty upfront investments. This democratization fosters competition and innovation, creating a more dynamic marketplace where smaller retailers can thrive alongside larger ones. A One-Stop Shop  Malaysia’s retail industry is shifting toward simpler, more efficient solutions for customers. Companies are integrating services to streamline processes, reduce customer effort, and improve overall efficiency. This aligns with consumers’ desire for smooth shopping experiences and shows the industry’s commitment to adapting to changing preferences and needs. Warehousing and fulfillment solutions are now integral to Malaysia’s evolving retail sector, driven by increasing consumer demand for seamless shopping experiences. Companies are investing in warehouse storage and fulfillment services to meet customer needs and remain competitive. This trend highlights the importance of adaptability and innovation in the retail sector as companies strive to stay relevant in the modern marketplace.

Experts

The Water-Energy Nexus: Pursuing Sustainability and Business Performance in Tandem

By Diego Trujillo, VP & GM, Downstream Division, Southeast Asia   The effects of climate change know no borders. Tropical regions, such as much of Asia, are prone to extreme weather events, rising sea levels, and higher temperatures. With this in mind, the impact on infrastructure design and building codes, urban planning, energy strategy, water resources management, disaster preparedness and response, policy and legislation, as well as community engagement and education are profound. Each of these issues presents unique challenges to both public and private organisations, requiring significant investments, new technologies, innovative policies, and education, as well as national and international cooperation. As we attempt to move towards a lower-carbon future, energy strategies will need to incorporate renewable energy sources, increasing efficiencies that proactively plan for energy resilience in the event of power disruptions. Water scarcity is a growing global issue with complex and far-reaching implications. According to a recent study from the World Resources Institute, by 2050, close to 60% of the world’s population could experience extremely high-water stress at least one month a year. For businesses, water scarcity is where climate change hits home, often affecting production lines and resulting in a reduction in output and revenue. At the heart of the water-energy nexus is the rapidly growing appreciation that climate and water systems are linked, and changes in one system induce important, non-linear changes in the other. Water supply and demand and energy production impact climate; climate changes affect water availability; and the availability of water, in turn, affects energy production. Ultimately, this means that we can’t achieve decarbonisation goals without focusing on water, which requires defined plans for smart water management at an operational level. How can this crisis be managed and planned for? The problem is not a lack of water per se. It is the uneven distribution of freshwater – of which fast-growing places such as India are woefully short – that provides the conditions for a crisis. To plan and mitigate the effects of water shortage, businesses should consider the following: Facilities in different regions operate within unique watersheds. Measurable goals based on local constraints and climate lead to effective local and regional benchmarks. Businesses need to both mitigate and adapt to local and regional water shortages. Any piece of land where water flows toward a stream, lake, river, or bay is considered a watershed. Also known as basins, these geographically defined regions provide habitat to wildlife, space for our neighbourhoods, and vital water sources for industry. Watershed preservation should be part of companies’ broader efforts to reach a net-positive water impact. Given the importance of watersheds, companies should aim to design their water efforts to go beyond meeting minimum compliance requirements to ultimately have a net-positive water impact. Net-positive water impact is achieved when the company’s water contributions exceed its water withdrawals in the same region. This way, companies can meet their operational needs – and help support the needs of surrounding communities. Through Ecolab’s 500 assessments conducted in manufacturing across multiple industries, it was found that more efficient water management can enable reduced water consumption by up to 44%, energy use by up to 22%, and greenhouse gas emissions by up to 12%. Leaders must tie water use to broader company sustainability goals to ensure that companies are properly using nearby water sources. The common misconception is that sustainability and profitability goals can’t coexist. But that’s not the case. Since businesses rely on water in their operations and supply chains, businesses must strive for water resilience as a means of mitigating business risk, in addition to making positive impacts in the communities where they operate. Converting ESG metrics into financial returns Businesses should activate a sustainability strategy to advance both people and the planet. To start, companies can apply a 4-step framework focusing on goals, actions, insights, and outcomes, while also taking measurable and timely action through operations, funding, and partnerships that benefit global water systems. Taking a holistic, coordinated approach across an enterprise only raises the potential impact, which is the foundational principle of the Ecolab Water for Climate program. Taking the beverage and brewing manufacturing industry as an example, Ecolab Water for Climate is designed to help those customers reduce water use on average by 25%, energy use by 12%, and greenhouse gas emissions by 6%. We cannot address and adapt to climate change through reduced greenhouse gas emissions without first considering the critical role of water. While many companies have set ambitious sustainability targets, many do not have a sufficient plan in place to achieve them. The need for responsible, resilient operations will only grow, and the general population expects more proactive approaches from both businesses and governments – a finding reinforced by the Ecolab Watermark Study. To this end, effective water treatment strategies will continue to play a critical role in helping organisations address their sustainability goals, drive business performance and create a better and brighter future.

Experts

Could Concerts Be Transforming Food Factories in Singapore?

By Edith Tay, Executive Director and Founder of PropertyBank Pte Ltd With concert events injecting millions of dollars into Singapore’s economy – particularly benefiting sectors such as F&B and hospitality – the country is currently eyeing “concert economics” as its new growth driver. Having hundreds of thousands of fans flocking to Singapore for Taylor Swift’s concerts, for example, businesses experienced a significant boost in revenue. According to statistics from the Singapore Tourism Board (STB), there were 4,353,500 international visitor arrivals in the first three months of the year. This is a 50% increase from the same period last year and a 26% increase from the last quarter of 2023. The F&B industry witnessed a surge in demand, especially following Chinese New Year, traditionally a period of slower business activity. However, this time, the situation was markedly different, with businesses experiencing a boom. Even three-star hotels saw a considerable increase in rates, with all available accommodations quickly booked out. Concerts have a ripple effect on food factories We now see this symbiotic relationship between the entertainment and the economy but what does this have to do with food factories? The connection runs deeper than what you are thinking. The demand generated by major events like Taylor Swift’s concerts has a ripple effect that impacts various sectors, including food factories. Food factories play a crucial role in meeting the heightened demand for food and beverages during such events. They form the backbone of the food industry, supplying everything from hotel buffets to local delicacies like fishball noodles, snacks, beverages, meats, seafood, and even vegan products. Apart from that, Singaporean cuisine has also gained international recognition, with dishes like Hainanese chicken rice being enjoyed in cities worldwide. In addition to serving local demand, Singapore’s food factories also contribute to global food sustainability efforts. They ensure a steady supply of local produce, particularly crucial in the wake of lessons learned from the Covid-19 pandemic. Investing in food factories has proven to be a lucrative venture, with capital values soaring over the years. For businesses, owning a food factory can translate into substantial savings on rental costs. Over time, the appreciation in property value further enhances the investment’s profitability. Additionally, investing in food factories offers foreign investors an attractive alternative asset, free from Additional Buyer’s Stamp Duty (ABSD) and enjoying favorable tax conditions. In a real-life example, a humble fishball noodle store in Singapore, gradually expanded their operations to encompass several stalls. Eventually, they made the strategic decision to purchase a food factory. What ensued was a remarkable trajectory of growth and financial gain. At the time of their investment, the price per square foot for the food factory was below S$200. Fast forward 15 years, and the value had surged by over 200%. A rough glance at the transaction records from 2024 reveals that, had they chosen to cash out, they could have sold the property for more than S$600 per square foot. Let’s delve into the financial implications further. By owning their food factory, our clients reaped significant savings on rental expenses. Conservatively estimating an average rental rate of S$2.50 per square foot over the years (though, in reality, it’s often higher, exceeding S$3 per square foot monthly), the accumulated savings for a modest 2,200 square foot unit would approximate S$990,000 – nearly S$1 million. This highlights the importance of financial decision-making involved in investing in real-estate like food factories instead of a F&B business. For business operators, it presents an opportunity to secure long-term stability and financial growth. Investing in food factories? In light of this, it is undeniably a non-brainer decision to consider investing in food factories. For investors, the trend of escalating capital values over the years is well-documented. Whether you’re a seasoned investor or an eager explorer of new opportunities, investing in food factories presents a promising venture. Imagine what’s worth the value and time: starting an F&B business from scratch or investing in a food factory. By opting for the latter, you bypass the operational headaches of daily management while capitalising on the upward trajectory of capital values. Rental income from tenants can effectively cover mortgage payments, offering a steady stream of revenue. Food factories serve as an attractive alternative asset for foreign investors entering the Singaporean market. With no ABSD imposed and favorable tax conditions, investors can swiftly deploy their capital. With exciting events like concerts by Ed Sheeran, Sir Rod Stewart, and Deep Purple, Singapore continues to be a dynamic hub for entertainment and investment opportunities when it comes to the real-estate market.

Experts

Navigating the Quadruple Helix for Innovation Success

The journey from ideas to innovations is often marked by challenges, complexities, and the quest for intellectual property (IP) protection. Amidst these hurdles lies a potentially transformative Quadruple Helix framework. By integrating diverse perspectives, expertise, and resources, this framework integrates academia, industry, government, and society. It holds the key to addressing challenges and creating environments conducive to an open innovation model. In academia, challenges include limited resources, funding constraints, tight timelines, and the lack of performance recognition. Researchers typically are under considerable pressure to publish academic papers within grant deadlines and meet performance metrics rather than pursue applied research with real-world impact, leading to a gap between academia and industry. The complexity of IP protection and commercialisation deters them from turning their ideas into tangible innovations. The Quadruple Helix framework offers holistic solutions such as access to industry insights, funding opportunities, and real-world problems, while the industry benefits from linking with cutting-edge research, talent pipelines, and potential commercialisation opportunities. The government facilitates policy support, funding mechanisms, and regulatory frameworks, while society contributes valuable feedback, societal impact, and market demand insights. Within the Quadruple Helix framework, an ideal environment for innovation to thrive is characterised by the ‘Seven Cs’:- 1. Challenges: Academic innovation flourishes when researchers tackle real-world challenges, addressing pressing societal needs and market demands. Academia can drive meaningful impact and relevance by aligning research agendas with grand challenges such as climate change, healthcare disparities, or digital transformation. 2. Changes: Embracing disruptive changes in technology, market dynamics, and societal expectations fuels innovation. Academia must adapt to emerging trends and technological advances such as artificial intelligence (AI), blockchain, and biotechnology, and leverage these transformative technologies to create groundbreaking solutions. 3. Convergence: Innovation through collaborative research initiatives thrives at the intersection of disciplines such as engineering, biology, and social sciences, where diverse perspectives converge to spark creativity and new breakthroughs. 4. Competition: Academic institutions that promote a culture of healthy competition, recognition, and reward inspire researchers to push boundaries by exploring new ideas and striving for excellence by pursuing innovative endeavours. 5. Collaboration: Collaboration through knowledge exchange, resource sharing, and collective problem-solving lies at the heart of academic innovation within the Quadruple Helix framework. Collaborative research projects, joint ventures, and technology transfer initiatives amplify the impact of academic innovations. 6. Competencies: The transfer of knowledge can be fostered through cross-sector capacity building, interdisciplinary training programmes, the establishment of knowledge-sharing platforms, and joint projects to develop competencies across academia, industry, government, and society to nurture a healthy innovation ecosystem. 7. Culture: Cultivating an environment where experimentation is encouraged, failure is embraced as a learning opportunity, and risk-taking as well as diversity of thought is celebrated fosters a vibrant innovation culture within academia. Intellectual Property (IP) Strategy and Open Innovation within the Quadruple Helix Framework By strategically managing IP rights across academia, industry, government, and society, stakeholders can facilitate knowledge exchange, incentivise collaboration, and ensure equitable distribution of benefits. For example, it enables academia to protect and leverage its research outputs, industry to access cutting-edge innovations, government to support technology transfer initiatives, and society to benefit from impactful solutions. This unlocks synergies across sectors while collectively addressing challenges across multiple scales. Additionally, a robust IP strategy provides clarity and transparency in IP ownership, licensing agreements, and commercialisation pathways, thereby reducing legal uncertainties and fostering trust among partners. In the pursuit of innovation, embracing an open innovation model is not merely a choice but a necessity, at the same time unlocking the full potential of the Quadruple Helix as a driver of societal change and economic growth.

Experts

How Can Malaysia’s FSIs Balance Innovation and Security?

The region has witnessed a paradigm shift in the way financial services are delivered and consumed – with the emergence of digital banks gaining momentum. These tech-savvy institutions are not merely disrupting the industry, but are driving a transformation in the banking sector by revolutionising customer experiences and introducing innovative solutions that meet the evolving demands of customers today. As these financial players who are purely digital, gain momentum, incumbents find themselves at a crossroads. While pressured to embark on a digitalisation journey to remain competitive, this necessary transition also exposes them to a host of problems. As Financial Services Institutions (FSI) transition from on-premise managed systems and networks to hybrid models, their threat boundaries will extend beyond centralised data and network operating models. With Artificial Intelligence (AI) now entering the mix as a catalyst, not having the digital systems in place to embrace AI will leave incumbents even further behind digital banks. Moreover, they will have to grapple not only with the complexities of adopting new technologies to streamline operations and optimise decision-making, but also with the escalating threats from operating online more than ever. Against this backdrop, the focus is shifting from whether an FSI has experienced a breach to how well-prepared it is to confront an inevitable cyberattack. Steeper competition, newer technology, more threats With digital banks making real-time transactions and instantaneous access to banking solutions an industry standard, in order for FSIs to preserve long-term customer trust and satisfaction, they need to speed up their digital transformation initiatives. Further still, with AI now in the mix, this will only further increase the urgency at which FSIs need to up the ante on their digitalisation initiatives.   For instance, the accessibility and convenience of easy-to use mobile banking applications have led to a surge in its adoption, with customers now demanding more personalised services. While these advancements bring about improved capabilities, they concurrently broaden the attack surface with new software, services, infrastructure, and products. Not to mention, the cloud is a critical gateway to technologies like AI, which expands the IT infrastructure FSIs need to secure. In other words, this leaves FSIs grappling with the task of prioritising the increasing number of digital identities while also managing a smooth exchange of information between systems. Furthermore, reports also reveal that ransomware remains the most formidable threat faced by FSIs.  The rise of ransomware-as-a-service, bolstered by artificial intelligence, adds a layer of sophistication to these attacks. Distributed-denial-of-service (DDoS) attacks on FSIs have also experienced a significant 22% year-over-year increase, underscoring the urgency for robust cybersecurity measures. To complicate matters even more, the financial sector faces challenges such as high rates of insider data breaches, complex corporate structures, and reliance on manual processes for tracking data access and user identities, making it vulnerable to inaccuracies and inconsistencies.   FSIs need to embrace a proactive approach in addressing risks linked to handling sensitive data. Securing this growing number of digital identities will be essential to plugging security gaps and ensuring the resilience of their cybersecurity infrastructure in the face of evolving threats and potential vulnerabilities.   Modernising identity security strategies for the modern banking era Implementing robust identity security measures is a necessity, and while some FSIs may have well-established and relatively mature regulatory frameworks leading to identity and data security, several organisations in APAC are either just beginning to adopt or are in the process of enacting related regulations for the first time. SailPoint’s annual report “The Horizons of Identity Security” found that despite the crucial role of identity security in the C-suite agenda, 91% of the surveyed identity security decision-makers identified budgetary constraints as the primary obstacle to investment. Additionally, 77% pointed to “limited executive sponsorship or focus.” In essence, security professionals are struggling to effectively convey the value of identity security to executive decision-makers within their organisations.   There is a steep cost to not investing in identity security. Inaction could mean falling short on strategic priorities such as digital transformations, cloud migrations, mergers, divestitures, and product innovation. The benefits of a well-conceived identity program, however, can be substantial. For example, the same report stated above also found that by implementing AI-driven risk assessment automation, a financial services firm significantly slashed the time spent by frontline managers on user access certifications by 80%, allowing them to redirect their efforts towards revenue-generating activities. Another instance involves a regional bank migrating 75% of their workloads to the cloud. They faced challenges in provisioning access due to a complex process and manual ticket systems, and by deploying an advanced identity security solution and cloud financial operations practices, they streamlined access provisioning from over 10 days to less than 24 hours per workload. This not only enhanced cloud governance and operational efficiency but also resulted in annual cost savings exceeding $1.5M.   Securing the way forward As FSIs navigate a changing landscape, they can enhance their preparedness for evolving market demands to uphold the highest standards of security and compliance by adopting a modern, robust identity management solution. One which provides integration flexibility, allows seamless adoption of new technologies without compromising security – enabling banks and financial institutions to incorporate digital services effortlessly. Comprehensive identity security solutions address this by automating tasks, reducing the need for specialised personnel, and allowing existing staff to focus on strategic initiatives, ensuring efficient resource allocation and a robust security framework.   Ultimately, businesses that adopt the next generation of identity security solutions, will be equipped to stay ahead of emerging threats. This entails an autonomous, unified, and integrated approach that systematically addresses the intricate network of all identities and applications within the organisation. A unified identity security platform, leveraging Artificial Intelligence and Machine Learning technology, can offer unique insights derived from rich identity context, access activity intelligence, and embedded AI technology for running identity security programs.   The significance of identity security solutions in financial institutions cannot be emphasised enough. Incumbents play a critical role, and while digital banks are still minor players in the

Experts

Could AI Make the Four-Day Work Week a Reality?

While some fear the possible impact of Artificial Intelligence (AI) on jobs, there are upsides to leveraging AI in the workplace. Recent studies have found that AI could enable organisations to shift to a four-day work week. With cries for a healthier work-life balance reaching fever pitch among professionals in this age, AI has the potential to realise the dream of many. Employees are no longer content with merely punching the clock; they seek greater flexibility and autonomy in how they manage their time. This is reflected in a recent Tech.co study, ‘The Impact of Technology on the Workplace 2024 Report’, where remote teams face fewer recruitment roadblocks, with 44% of fully remote businesses finding it easy to recruit staff, compared to 32% of businesses with mandatory inoffice policies. The Role of AI in Workforce Optimisation At the heart of this transformation is the rise of AI technologies, which are revolutionising various aspects of business operations. From predictive analytics to task automation, AI is reshaping the way organisations allocate resources and manage workflows. Using AI-powered automation will improve an employee’s satisfaction in the workplace by automating repetitive, low-value tasks. It frees up employees to focus on other, more appealing and engaging undertakings that draw on their core competencies and human creativity. Leveraging AI for a Four-Day Work Week One of the most intriguing possibilities offered by AI is its potential to enable a four-day work week without sacrificing productivity. By automating routine tasks and optimising workloads, AI can help organisations accomplish more in less time. Work involving data analysis and writing has been proven to reap the most benefits out of AI integration in a company. With tasks like scheduling and calendar management next in the rank, AI is a tool that enables companies to cut short working time. Addressing Challenges and Concerns Of course, the transition to a four-day work week powered by AI is not without its challenges. Reluctance from stakeholders, resistance to change, and concerns about job displacement are legitimate considerations that must be addressed. However, it is important to understand that the deployment of technologies and automation will automatically eliminate jobs for humans, is a common misconception. A further look into automation processes would help us understand otherwise. The “job reduction” that AI is often associated with is more related to the reduction of repetitive and mundane tasks. Commonly, humans tend to make more mistakes when performing such tasks. Hence, adopting automation could reduce errors made in the process. In the long run, AI guarantees an increase in process efficiency, and improved quality, both leading to higher job satisfaction. Complementing AI As AI drives digital transformation forward, employees must also be ready to adapt and improve. Rather than simply serving machines, human workers must develop new skills that can effectively utilise and complement AI, resulting in improved outcomes. However, the transition to a four-day workweek in an AI-dominated business environment may not solely rely on automation. In-house support is crucial, and the acceptance of this unconventional idea will vary based on a company’s core mission and values. Rather than allowing AI to merely assist human work, some businesses might choose to automate certain tasks with AI while assigning additional responsibilities to employees to make use of the newly available time. Conclusion The prospect of a four-day work week powered by AI represents a tantalising glimpse into the future of work. By harnessing the capabilities of AI to optimise workflows, enhance productivity, and prioritise employee well-being, organisations can create a win-win scenario where both employees and employers thrive. As we continue to embrace the possibilities offered by AI technologies, let us envision a future where work is not just a means to an end but a source of fulfilment and balance in our lives. As the boundaries between work and personal life continue to blur, there’s a growing interest in alternative work arrangements that prioritise employee well-being without compromising organisational efficiency.

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