CYBERJAYA: Dagang NeXchange Berhad (“DNeX”), through wholly-owned subsidiary company Dagang Net Technologies Sdn Bhd, has received a contract extension from the Government of Malaysia for the National Single Window (“NSW”) for Trade Facilitation.
The new contract extension spans for one year, from 1 September 2024 until 31 August 2025. Dagang Net has been the operator of the NSW for Trade Facilitation since it was first launched in 2009. The NSW for Trade Facilitation contributes about 6.9 per cent of DNeX Group’s revenue, the majority of which is coming from its Technology and Energy business segments as a result of the Group’s aggressive diversification. For information purposes, the Group’s audited revenue for the 18-month financial year ending 31 December 2023, stood at RM1.912 billion.
The NSW for Trade Facilitation is a one-stop system linking the trading community with relevant Government agencies and various trade and logistics parties through a single interface. It connects more than 45,000 users, processes over 100 million electronic transactions annually, and integrates with 36 Permit Issuing Agencies, 16 banks, and 167 Customs stations with 24/7 call centre services and has a 99.9 per cent system uptime ensuring exporters and importers can accomplish their business anytime and anywhere.
Under the contract extension, DNeX will continue to deliver six essential eServices of the NSW for Trade Facilitation, namely eDeclare, eManifest, ePCO, ePermit, ePermitSTA, and ePayment, optimising trade flows by providing a digital platform for seamless interactions among the trading community, Customs, and related agencies.
DNeX’s Executive Chairman Tan Sri Syed Zainal Abidin Syed Mohamed Tahir Jamalullail expressed the Group’s sincere gratitude to the Government of Malaysia, specifically the Ministry of Finance and the Royal Malaysian Customs Department for their continued trust in DNeX.
“The contract extension is a testament to the Group’s strength and capabilities in delivering innovative and efficient trade facilitation solutions. We remain committed to delivering eServices for trade facilitation that exceed our client’s expectations and empower businesses to optimise their operations and drive growth. DNeX Group has once again proven its capability and moving forward, we plan to bring this established track record to other countries.
Since Dagang Net’s inception in 1989, we have continued to enhance our solutions with additional features and modules as well as value-added services to better facilitate export and import activities in the country. Hence, we believe we have the proficiency to offer such in-house developed services and solutions and market them to other countries.” he said.
With 35 years of experience in providing eServices for trade facilitation, Dagang Net has been enabling the electronic exchange of trade documents among businesses and approving authorities and agencies.
“Our eServices are developed, managed and maintained by a group of dedicated and energetic local talents where we have successfully managed to consistently achieve the required service level availability and service level agreements. We are also managing the ASEAN Single Window for Malaysia,” said Tan Sri Syed Zainal Abidin Syed Mohamed Tahir Jamalullail.
He said the company’s services offerings, which are already entrenched in trade facilitation, also cover the development, implementation and maintenance of Phase 1 of the Malaysia Maritime Single Window (“MMSW”). MMSW is a central platform developed to facilitate end-to-end information flow which in turn will serve as a one-stop portal through a single sign-on and single submission for maritime regulatory and port services transactions at a national level.
Further extending the reach of the NSW for Trade Facilitation to include air mode, he said the company is currently developing the Air Manifest system, which enables the electronic exchange of critical documents in the air cargo industry, which is essential for an airline’s operational management, as well as for Customs and security purposes. This service ensures transparency and accountability, making it a key document for all stakeholders involved in air freight.
“All these connectivities developed by Dagang Net ensure the relevant stakeholders have proper oversight and view on all air and maritime trade points of entry, and moving forward we can extend this to include oversight in other areas as we seek to leverage on our capability to offer more solutions to our customers in the trade facilitation business,” added Tan Sri Syed Zainal Abidin Syed Mohamed Tahir Jamalullail.
The National Single Window for Trade Facilitation – An Overview
In Malaysia, the National Single Window (“NSW”) for Trade Facilitation serves as the foundation of the nation’s electronic trade ecosystem. This one-stop system, an initiative by the Malaysian Government under the Ministry of Finance, was launched in 2009 to streamline clearance procedures, enable the electronic exchange of trade-related data, and reduce business costs, thereby enhancing trade efficiency and national competitiveness.
Dagang Net, the sole operator of Malaysia’s NSW, facilitates electronic customs transactions, duty payments, and the transfer of electronic documents among members of the trading community. This platform supports Malaysia’s efforts to promote seamless trade and enhance the country’s attractiveness as a trade hub.
The platform connects exporters and importers with customs, freight forwarders, and other key stakeholders within the trade ecosystem, enabling real-time exchange of trade data and enhancing the efficiency of trade processes.
