eCloudvalley Technology Sdn Bhd has officially launched its AI Centre of Excellence (AI COE) in Malaysia, aiming to position the country as a regional hub for AI innovation and enterprise transformation. This initiative is part of the company’s strategy to drive AI adoption across the Asia Pacific and establish leadership in AI-driven cloud modernization by 2026.
From left to right: Sandy Woo, Country Director of eCloudvalley Technology Sdn Bhd; Dr. Chin Chee Seong, National President of the SME Association of Malaysia; and Justin Anthony, Solutions Architect in charge of the AI Business Unit at eCloudvalley Technology Sdn Bhd.
“The launch of our AI Centre of Excellence is a proud moment for our Malaysia team,” said Sandy Woo, Country Director of eCloudvalley Technology. “It reflects our commitment to advancing AI in the region and gives customers access to practical, scalable AI solutions that drive real results.”
The Malaysia AI COE builds on eCloudvalley’s success in Taiwan, where AI Agents were deployed to optimize operations, including cloud incident automation (MSP AI Agent), security alert triage (MSSP AI Agent), and identity verification (KYC AI Agent). These solutions significantly improved efficiency, reducing incident analysis time from 25 minutes to 5, automating 45% of manual ticket creation, and speeding up security alert processing tenfold.
“These AI Agents act as a digital teammate, helping enterprises reduce hidden labor costs while focusing on higher-value tasks,” said Wen-Hua Wang, Head of Product. “They enable scalable solutions for workflow complexity and talent gaps.”
To accelerate its AI roadmap, eCloudvalley has established a dedicated AI Business Unit. This team will develop AI Agent products, expand multi-cloud AI capabilities via the Atlas 2.0 ecosystem, and lead innovation across engineering, data, and cloud teams, forming the foundation of eCloudvalley’s APAC AI strategy.
Dr. Chin Chee Seong, President of the SME Association of Malaysia, highlighted the importance of the initiative: “Malaysia’s SMEs are at a pivotal moment where AI can determine competitiveness. eCloudvalley’s AI COE provides practical solutions that help businesses modernize, operate efficiently, and compete regionally.”
Sandy Woo added, “The AI COE is a ready-to-use platform for Malaysian enterprises. Organizations can leverage proven AI Agents to automate operations, improve cybersecurity, reduce manual workload, and modernize cloud environments. Early adoption offers measurable advantages, and eCloudvalley is prepared to help Malaysian companies lead this transformation today.”
This AI Centre of Excellence signals Malaysia’s growing role in regional AI development, offering companies immediate access to tested frameworks, expert guidance, and AI-driven solutions that support business growth and innovation.
