Malayan Banking Bhd (Maybank) has announced the appointment of Chua Bee Geok as its new Group Chief Operations Officer (GCOO), effective 1 April 2026. Chua, 53, will succeed Alan Lau Chee Kheong, who is retiring after a distinguished 43-year career with the banking group, during which he has held various senior roles including GCOO since April 2023.
In her new role, Chua will oversee Maybank’s operations across key areas such as trade, treasury, payments, and corporate services. She has been tasked with enhancing the end-to-end customer experience, driving operational efficiency, and supporting the bank’s strategic growth across wealth management, payments, transaction banking, as well as corporate and investment banking.
Chua will report directly to Maybank’s President and Group CEO, Datuk Seri Khairussaleh Ramli, and will join the Group Executive Committee. With more than 25 years of experience in the banking industry, Chua brings a wealth of expertise, including a decade with Maybank where she successfully led multiple complex transformation initiatives.
Among her notable achievements are driving the end-to-end operational transformation under Maybank’s M25+ strategic plan, and implementing a multi-country digital trade solution across Malaysia, Singapore, and Indonesia. These initiatives have enhanced operational efficiency, improved customer experience, and strengthened the bank’s resilience.
Datuk Seri Khairussaleh highlighted that Chua’s appointment reflects the strength of Maybank’s internal succession planning framework. “Chua’s extensive and diverse experience will be crucial in strengthening operations across the group, in line with our ROAR30 strategy,” he said. “She will continue to oversee the transformation of branch operations, customer due diligence processes, and the transition to our new headquarters.”
Khairussaleh also paid tribute to Alan Lau for his long-standing contributions. “Through his leadership, Lau guided key strategic initiatives that enhanced operational resilience, improved customer service standards, and supported the bank’s growth objectives. Under his stewardship, Maybank achieved significant improvements in reliability, operational efficiency, and customer experience across the enterprise.”
Following the announcement, Maybank shares were trading slightly lower at RM12.18 per share, down four sen or 0.33%, giving the group a market capitalisation of RM147.15 billion.
