Singapore has officially opened its first AI-powered food court at Mapletree Business City, bringing together advanced technology, efficiency, and the timeless appeal of local cuisine to create a next-generation dining experience.
The newly launched Kopitiam spans an impressive 1,100 seats, providing a spacious and comfortable setting for office workers, residents, and visitors in the bustling business district. More than just a place to eat, the food court integrates a range of cutting-edge innovations aimed at making dining faster, more convenient, and more enjoyable. Among its standout features is a smart seating system that helps patrons quickly locate available tables, reducing wait times during peak hours. Customers are also greeted by “Kimberly,” a multilingual, lifelike AI avatar capable of assisting with queries, directions, and information on menu offerings — making the experience more interactive and inclusive for both locals and tourists.
Hygiene is a priority, with UV-sterilised cutlery dispensers ensuring every dining set is clean and safe to use. This focus on cleanliness, paired with technology-driven service, reflects a growing shift in the food and beverage industry towards blending efficiency with customer well-being.
With over 19 food stalls offering a wide selection of cuisines, diners can enjoy everything from beloved hawker classics such as chicken rice and laksa to contemporary and fusion creations. This diverse mix ensures that the food court appeals to a broad spectrum of tastes while maintaining the charm and authenticity of Singapore’s culinary heritage.
Operating on weekdays from 7am to 7pm, the Kopitiam caters primarily to the office crowd, serving up hearty breakfasts, quick yet satisfying lunches, and early dinners before closing.
Industry experts note that this launch could signal the start of a new era for Singapore’s F&B sector, where AI and automation enhance service quality, improve operational efficiency, and elevate customer experiences. The integration of technology in such a traditional setting not only streamlines processes but also offers a glimpse into how dining spaces may evolve in the years to come — where innovation and culture meet at the same table.
