KUALA LUMPUR: The Access Group, one of the largest UK-headquartered business management software providers, has appointed Lim Chee Gay as the new Managing Director of their Global Operations Centre (GOC) in Kuala Lumpur, Malaysia, effective 1 January 2025.
The appointment marks a milestone in the Group’s regional and global growth strategy. Following the launch of its new GOC in November 2024, it – alongside the other Access GOCs throughout the world – will support 40% of the Group’s global staffing needs, and deliver excellence in product engineering, customer support, customer success, sales marketing and operations.
Chee Gay’s appointment is also a reflection of the Group’s ambition to build a global backbone of world-class innovation hubs that empower customers, attract top talent, drive advancements in products and AI, accelerate sales growth and deliver operational excellence. Through the newly launched GOC, Access further expects to create over 1,000 new jobs in Kuala Lumpur by calendar year 2027 and is aligned with Malaysia’s modern services aspirations, namely, to build an agile and competent local talent pool and create 500,000 high-value digital jobs by 2025.
A Leader Rooted in Excellence and Transformation
Driven by his passion for innovation, Chee Kay brings a wealth of experience in helping global companies scale operations and drive transformation in dynamic industries. Most recently, he was the Global Chief Human Resources Officer at TDCX, a Singapore-based leading provider of business process outsourcing (BPO) services, where he and the senior leadership team spearheaded the company’s expansion from 3,000 to 19,000 employees and successfully established 10 new operational sites within seven years.
His 29-year career journey encompasses significant leadership roles at organisations, including AIA, Samsung, T-Systems, and Intel, where he not only held key positions but also played a pivotal role in driving growth, innovation, and transformational initiatives. Recognised as one of Southeast Asia’s
HR Icons, Chee Gay’s strategic acumen and passion for innovation continue to inspire meaningful organisational growth. He is also Adjunct Professor and Advisory Board Member at several universities, a further testament to his commitment to discovering and developing future talent.
Commenting on his new role, Chee Gay said:
“Access has a clear vision as a premier technology solutions provider, delivering exceptional value through operational excellence and innovation.This is an exciting time to join Access, following an exceptional local reaction in Malaysia and wider APAC to our launch. We have a strong foundation upon which to build, now is the perfect time to deepen our connections within the community and deliver even greater value to our customers. I am personally committed to making our new GOC world class and I look forward to working with our talented team to grow the business and attract the best skills across APAC for Access.”
Chris Bayne, CEO, The Access Group said:
“Our GO Centres in Loughborough, Timișoara, and Kuala Lumpur are instrumental in driving innovation, enabling faster M&A integration and providing exceptional customer experiences on a global scale. We are delighted to welcome Chee Gay into the Group. Under his leadership in Kuala Lumpur, we are confident that he will further strengthen its position as a critical hub in our global network – fostering collaboration, innovation and excellence.”
