KUALA LUMPUR, Malayan Banking Bhd (Maybank) has entered into a five-year strategic partnership with Microsoft worth RM1.0 billion to accelerate its digital transformation journey.
In a statement released Tuesday, Maybank said the collaboration will leverage Microsoft’s cloud, artificial intelligence (AI), security tools, and collaboration technologies to enhance customer experience, boost operational agility, and embed a culture of continuous innovation.
As part of the initiative, Maybank will upgrade its systems to Microsoft 365 and adopt Microsoft Azure as a key cloud platform for several core systems, functions, and data workloads.
“This transition will provide Maybank with a secure, resilient, and scalable infrastructure — enabling real-time data insights, quicker rollout of new services, and improved operational efficiency,” the statement noted.
To further boost productivity, Maybank will also deploy Microsoft 365 Copilot across its 44,000-strong workforce, offering employees access to powerful AI-driven tools.
Beyond tech implementation, the partnership underscores a major investment in Maybank’s talent. Both organisations will explore setting up a joint centre of excellence focused on cloud and AI innovation, with plans to cultivate in-house capabilities in these strategic areas.
