KUALA LUMPUR: Malaysia’s purpose-built venue, the Kuala Lumpur Convention Centre (the Centre), is proud to announce it has successfully re-certified its International Association of Convention Centres (AIPC) Gold Certification, a mark of excellence in the global business events industry. This achievement reaffirms the world-class venue’s unwavering commitment to delivering exceptional experiences for event organisers and delegates.
The AIPC Quality Standards Programme is a rigorous assessment process that evaluates convention centres across ten key areas, including customer service, facilities and operations, employee relations, safety, and environmental responsibility. The Centre achieved an impressive average aggregate rounded score of 3.95, exceeding expectations and demonstrating its dedication to world-class standards.
The AIPC Gold Certification signifies the Centre’s position among the industry’s elite. Achieving this distinction strengthen the premier venue’s competitive edge in attracting major international conventions and exhibitions.
“We are incredibly honoured to receive the AIPC Gold certification once again,” said John Burke, General Manager of the Centre. “This prestigious recognition is a testament to the tireless efforts of our entire team who are dedicated to exceeding expectations and delivering exceptional service to our clients. Even as our building is about to celebrate its 20th year, it’s the unwavering dedication and commitment of our team that ensures the Centre continues to deliver an exemplary event experience. We are committed to continuous improvement and look forward to building upon this legacy of excellence.”
The Centre became Asia’s first venue to be recognised with the AIPC Gold certification in 2010. The AIPC Quality Standards Certification programme is assessed by the designated external auditor, Knowlan Consulting Group, which specialises in strategic management consulting.
Centre’s Team Graduate AIPC Future Shapers with Flying Colours
In another development, the Centre is proud to announce a stellar win at the highly coveted AIPC Future Shapers leadership programme.
Two of the Centre’s rising stars are Deputy Director of Sales, Tiffany Chung and Deputy Director of Operations, Kwok Wai Kay, emerged victorious alongside teammates from Australia, Belfast, and Paris. Their team, aptly named “Future Force”, impressed a room full of 150 industry C-suite leaders at the AIPC Congress in Costa Rica with a groundbreaking solution to a pressing challenge: attracting and retaining younger talents in the convention centre industry at the same time, to also establish business events as a desirable and rewarding career pathway to future generations.
Proud of the Centre’s team members’ achievements in the third edition of the globally-recognised programme, John said, “We are immensely proud of our Future Shapers for their prestigious win. Their accomplishments are not only a reflection of the Centre’s commitment to investing in our people and driving innovative, industry-leading solutions, but also the exceptional calibre of Malaysian talents. At the Centre, we encourage our team members to be adaptable and creative problem-solvers – qualities that have been instrumental in our long history of delivering successful and memorable events.”
Team Future Force presented a comprehensive solution in the form of a centralised digital platform for career development, resources, and networking, showcasing the diverse and rewarding career path available within the convention centre industry.
The AIPC Future Shapers programme is no walk in the park. The rigorous 9-month journey equips aspiring leaders with skills they need to succeed. Participants undergo masterclasses led by experts, receive personalised coaching and mentorship, and build valuable networks, all culminating in a fierce on-stage pitching competition.
“AIPC’s Future Shapers programme is more than just a talent development platform, it also doubles as a think tank for our industry. In the three years since it commenced, the programme has seen the concepts for many innovative and disruptive solutions that will transform the global convention centre industry. I commend Sven and his team for this impactful platform that is helping to set the future course of our industry.”
