KUALA LUMPUR: UMR Strategic Sdn Bhd, a leading recruitment agency specializing in supplying foreign workers to industries such as hospitality, manufacturing, pharmaceutical, and retail, has embarked on a groundbreaking digital transformation journey by appointing CLL Systems Sdn Bhd to develop a bespoke Resource Management System.
In an era where digital transformation is revolutionizing the recruitment industry, UMR Strategic recognized the need to move beyond traditional, error-prone methods of handling worker intake, placement, and management. “The industry is rapidly evolving and to stay competitive requires embracing digital solutions that enhance efficiency and data accuracy,” said Craig Chin, Director of CLL Systems Sdn Bhd. “Automation is no longer optional; it’s essential for delivering superior services to clients and maintaining a competitive edge.”
UMR’s manual, repetitive processes were becoming laborious and time-consuming. The need for a robust and agile solution that could handle diverse regional laws and regulations was clear. CLL Systems has stepped in to provide a flexible, secure, and efficient Resource Management System, allowing UMR’s staff to focus on value-added activities and achieve customer excellence.
“This adoption of digitalization has enabled us to be innovative in our approach to providing superior services to customers while ensuring that we are at the forefront of the industry. CLL Systems has been instrumental in making this possible,” said Alvin Lee, Managing Director of UMR Strategic Sdn Bhd. “Since implementing the new system, we have seen an 80% reduction in processing time for filtering worker data and a 70% improvement in compliance accuracy.”
The digital transformation initiative has yielded transformative results for UMR Strategic. By automating and streamlining operations, tasks such as reviewing salary payouts, tracking worker movements, scheduling duties, and managing tasks have become seamless and efficient. The integration of digital analytics and automation capabilities empowers UMR’s staff to meet evolving customer and regulatory expectations with unparalleled precision.
Looking ahead, UMR Strategic aims to further enhance its operational capabilities by adopting Robotic Process Automation (RPA) and upgrading its existing IT infrastructure. Discussions are underway with CLL Systems to explore these advancements, ensuring that UMR Strategic remains at the forefront of innovation and efficiency in the recruitment industry.
CLL Systems specializes in customized systems tailored to the unique needs of their clients. Their expertise in enhancing operational efficiency and driving innovation has been crucial in delivering a solution that meets UMR Strategic’s specific requirements. Through close collaboration, CLL Systems has helped UMR Strategic scale new heights, delivering unmatched efficiency and setting new benchmarks in the requirement industry.
