Grab has unveiled 13 new AI-powered features at its GrabX 2026 showcase, positioning its platform as a smarter, everyday companion for users across Southeast Asia.
Chief Product Officer Philipp Kandal said the new tools aim to help users make better decisions, reduce friction in mobility and digital services, and enable merchants and driver-partners to operate more efficiently.
He added that the rollout reflects Grab’s push to make AI practical and accessible, acting as a “smart companion” that handles everyday tasks so users can focus on their daily lives.
The features are grouped into three areas — everyday lifestyle, travel, and business tools — powered by Grab’s Intelligence Layer, built on insights from more than 20 billion rides and orders.
In Malaysia, five features are being introduced, including Group Ride, which allows up to four users to share trips and split fares, and Grab More, which enables orders from multiple nearby merchants in a single delivery without extra fees.
Other consumer features include GrabMaps for Consumers, offering journey planning, real-time transport comparisons, indoor navigation and personalised directions, as well as a Driver AI Assistant that provides real-time support on navigation and earnings.
Grab said Cloud Printer will roll out in Malaysia this month to automate order processing between front counters and kitchens, helping to reduce errors.
Looking ahead, Cash Loan — an AI-driven credit feature with flexible repayment plans — is expected by mid-2026, followed by Personalised Travel Experience and GrabStays in the third quarter. The travel feature will integrate flight details, reminders and airport navigation, while GrabStays will offer hotel bookings with same-day rates.
Additional features include Discover by Grab, which provides AI-curated food recommendations, and GrabPay for Travel, enabling QR-based payments across Southeast Asia using existing bank cards without the need for top-ups. These are expected to roll out by end-2026.
All features are supported by Grab’s AI infrastructure, which turns real-world data such as traffic and in-store activity into actionable insights to improve decision-making and automate tasks.
The company also said its Early Access Programme has grown to 200,000 users, contributing around 4,000 feature improvements since launch. A new “shake and share” function has been introduced to allow users to submit instant feedback.
Grab noted that rollout timelines will vary by market, depending on regulatory approvals and operational readiness.
